It’s Not What You Say, It’s How You Say It

Have you ever heard, “It’s not what you say, it’s how you say it.” This statement is untrue. In fact, it’s both! Delivering a powerful message is a unique blend of what you are communicating along with the tone and finesse of your delivery. If not done with precision you will lose your audience… period.


As a Business Coach, Leader, and Speaker I’ve had the pleasure of delivering many powerful and engaging presentations that improved with practice. However, I have also been a disheartened audience member. Many times, I have left a meeting or presentation researching how to unpack the unclear message provided by an unprepared speaker. Yes, it happens!

Before we venture down the yellow brick road of presentation prep, it’s important to assess exactly where you are NOW with “how” you speak. Furthermore, most people write exactly how they speak, so perhaps you should start there. Speaking well is a skill that is vital to Business owners, Leaders, and Salespeople. Poor speaking habits can impact your credibility in your community, and it’s paramount in the delivery of compelling presentations.

“If you can’t communicate and talk to other people and get across your ideas, you’re giving up your potential.” – Warren Buffet

Good news, speaking proficiencies can be improved. Here are a few tips to get started:

  • Are you an optimist? (Ask for honest feedback without becoming defensive)
  • Speak in tendencies of the cup being half-full vs. half-empty
  • Speak clearly and annunciate your words
  • Speak with inflection
  • Expand your vocabulary daily
  • Slow down to improve the clarity of your thoughts
  • Use relevant examples or tell a story to make your point
  • Review all written documents for tone and grammatical errors before sending

As a professional becoming self-aware of your strengths and areas of opportunity is fundamental to your growth and development. After you begin to notice your improvement in several of the suggested speaking proficiency tips, it’s time to schedule and prepare for an internal or external presentation.


Now we are venturing down the yellow brick road to delivering presentations. Here are several points to get you well on your way to creating a powerful message.

  1. Preparation:
  • Schedule the presentation to give you enough time to formulate your talking points, strategy, tactics, or analytics to include.
  • What’s your time limit?
  • Who is your audience? Know your audience.
  • Interview and question several attendees to gauge interest and any pain points.
  • Prep your personal story, tone, humor, and speed of your delivery.
  • Are you scheduling a Q & A session before you close your session?

   2.  Critical Questions to Answer:

  • What is the point I want to make?
  • Is my point clear?
  • Will I be engaging?
  • Is my personal story nailing the point?
  • What will influence the audience?
  • Is my delivery the best it can be?
  • What is the “Call to Action” for the audience when I’m finished?

Answers to these questions will strengthen your performance and make it great. Your objective is to deliver the message in such a powerful way the audience is inspired to take action.


Finally, never undervalue the significance of a Coach. If you are struggling to deliver powerful messages in your business, perhaps you should consider working with a Professional Business Growth Coach. This partnership will empower your professional growth, and those of your team.

Author: Lisa Morgan Mosley is a Certified Business Growth Coach practicing in the United States and Canada.

Welcome Feedback vs. Taking a Defensive Position When Offered

So you were told that feedback is vital for your growth and development, although many times when you hear feedback it derails you and leaves you feeling defensive. It needs to be noted that how you receive feedback along with who is providing it has a great deal to do with how you unpack what is actually being said. Right?

The good news is, defensive mechanisms are a learned behavior that you can train yourself to overcome. The next time you feel like you’re under attack, keep these points in mind.

“If you don’t like something, change it. If you can’t change it, change your attitude.”

Maya Angelou


Accepting Feedback – Understanding Your Derailers

  1. Examine your past. Feeling like your being judged unfairly can reveal unresolved issues from earlier years. Ask yourself if you’re responding to the immediate situation or still caught up in trying to justify yourself to a parent or ex-spouse.

  2. Consider the source. Maybe you’re okay with feedback in general, unless it comes from a stranger or someone you don’t get along with. Keep in mind that strangers and adversaries may bring up valuable information your loved ones tiptoe around.

  3. Keep it private. It’s more uncomfortable being lectured in front of an audience. Let others know that you’d appreciate talking one-on-one.
  4. Reframe conflicts. Airing grievances has its upside. You bring disagreements out into the open where they can be resolved instead of festering into something worse. Plus, the process of collaborating on solutions tends to deepen the connection between colleagues, friends, and family.

  5. Shift your mindset. Look at feedback as an opportunity to grow instead of a sign you flunked some big test. You’ll feel empowered rather than threatened.

  6. Affirm your value. Shore up your self-esteem so you’re ready for your next performance review or family meeting. Remembering your accomplishments, as a top salesperson or gourmet cook will give you the confidence you need to brush up in a few more areas.

Accepting Feedback – Working on Communication Skills 

  1. Slow down. Pausing for a deep breath will give you time to calm down and hear what’s being said. That way you can decide how to respond instead of automatically shutting down or lashing out.
  2. Listen to your body. If being defensive has become a habit, you may need to watch closely to notice the symptoms. Check whether your pulse is racing or your jaw is clenched.
  3. Face your feelings. It can be hard to look at ourselves honestly and navigate a sensitive conversation. Acknowledging that you’re stressed or uncomfortable makes it easier to deal with your emotions.

  4. Avoid retaliation. Your first impulse may be to strike back by pointing out the flaws in others. If you resist that temptation, you’re more likely to have a productive discussion.

  5. Offer validation. Let others know that you respect their opinions and want to understand their point of view. Repeat back what you heard in your own words. It will give you time to think and show that you’re sincere about collaborating on solutions.

  6. Search for truth. Sometimes feedback is off base and delivered without much skill or good intentions. Before you dismiss it entirely, remember that there may still be some valid insights buried in there. Think it over or ask someone you trust to help you sort it out.

  7. Suggest alternatives. Receiving feedback skillfully doesn’t always mean acting upon it. That decision is up to you. You may want to explain your position and express your willingness to work things out some other way.

Constructive feedback helps you to enjoy more happiness and success. Being open to comments and criticism will strengthen your relationships and put you on the path to achieving your potential.



Lisa Morgan Mosley
Business Growth Coach
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Press Your Power Button”ON” … and Take Action

Execute the ideas in your mind and rely on your heart to take bold, decisive action. Hold yourself liable for taking up activities you can commit to and living each moment to the fullest. Tell others about your plans so you are more likely to adhere to them.

Do not believe in rehearsing the past or in anticipating the future. Live Today.

Review your skills and accomplishments, but do not get stuck replaying scenes of adverse events from your past. Accept that you made the right decision, given the information you had at the time, but you are prepared to make better decisions today. Assure yourself that you can tackle challenges and manage all hardships through determination and a focus on clear, positive thinking. Do not fritter away your days endlessly refining your dreams for a set of perfect conditions. Instead, breathe life into them here, NOW. Life is imperfect, we are all imperfect, and each choice is imperfect.

“If you call yourself a leader, then you have to be decisive. If you’re decisive, then you have the chance to be a leader. These are two sides to the same coin.”

– Narendra Modi

There are nine practices you can adopt today to become more decisive and avoid procrastination:

  • Meditate – Give your mind a break to stop fear from snowballing.
  • Understand your fears – Write down what scares you and ponder how you can work past fear.
  • View failure as a stepping-stone – See failure as a form of feedback, not a dead-end.
  • Love learning – Accept that no one can know it all. Read, think, and talk about what you’re doing.
  • Meet fears head-on – Do what you are most afraid to do in one courageous leap. The rest is gravy.
  • Erase expectations – Goals are good, but enjoy the process rather than focusing on end rewards.
  • Resist distractions – Instant gratification, like logging onto social media, is not truly worthwhile.
  • Set small goals – Just get moving; start chipping away. You’ll gain momentum to keep going.
  • Focus on your task – There is just one step: what you are working on right here, right now.

Do not wait for the conditions to change for making a start.

Imagine if ships only sailed and airplanes only flew if the skies were blue and the winds minimal. The reality is – you can still get ahead if the skies are gray and precipitation is falling. Break down projects for easy execution. Each victory will encourage you to aspire higher. Appreciate your efforts and all that you have learned thus so far. We all stumble, but the strong do not take failures or embarrassments to heart. They get up, brush off, and move on. So can you! Take responsibility for your own happiness and success.

Empowering questions:

  1. How do I overcome my fears to take action?
  2. How do I become a doer, rather than a thinker?
  3. What one practice can I implement today to make me more productive tomorrow?


Lisa Morgan Mosley
Business/Corporate Coach
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Dreams Turn To Major Triumphs When Purposeful Goals Are Set

Your subconscious mind can be a powerful source of inspiration when you give yourself over to your dreams. Sleep can be productive, as it allows you to see yourself in new situations. You may find the big picture comes into a clearer focus as your dreaming mind brings forth a set of priorities that will unlock greater fulfillment in your life.

Always Keep Your mind on the prize.

Spend some time pondering a particularly memorable dream to see if there are clues to your deeper feelings and motivations. Build a bridge to achievement by backing your dreams with SMART goals. Set daily goals that are Specific, Measurable, Actionable, Realistic and Time-based to move toward attaining your ultimate goal.

Celebrate the Dream and the dreamer.

Enjoy renewed excitement each day whenever you look at your goals toward success. Draw encouragement from your goals, dreams and ambitions. Revel in the wellspring of creativity present in your inner space, as you consider your dreams and goals. Your mind is always sorting life out, even as you are at rest. The answers you need will reveal themselves at the right time.

Move Confidently In the Direction of Your Dreams.

Try this positive affirmation: Today, I draw motivation when I envision beautiful things that are happening in my life. I am content with dreaming because I know I have the potential to achieve my goals.



 Empowering questions:

  1. How to know if the dreams I have are too lofty or attainable?
  2. How can I handle the dreams that are intimidating?
  3. Am I realistic about my goals?



Lisa Morgan Mosley
Business/Corporate Coach
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Every Moment Is An Opportunity

Life consists of a series of countless opportunities that can be seized. Each obstacle that comes your way presents an opportunity to test your abilities and skills. Challenges are your ticket to new opportunities, diverse skillsets, and positive achievements.

Take This Opportunity to Leave Stress Behind So You Can Move Forward.

Negativity fills your soul with lead, making it impossible to move out of neutral and accelerate toward your higher purpose. The preacher Joel Osteen once put it this way: “Every day we have plenty of opportunities to get angry, stressed or offended. But what you’re doing when you indulge these negative emotions is giving something outside yourself power over your happiness. You can choose to not let little things upset you.” Today, make a point to let go of the stress you’ve been carrying with you. Instead, ask yourself: How can I change my thoughts to get what I want out of life? What opportunities am I missing in my effort to control others?

Re-evaluate The steps You’re Taking.

Sometimes a challenge is a symptom of the sickness. Just as a health diagnosis helps us understand and confront what ails us in a new way, a challenge in business can give us similar motivation to understand and reevaluate the situation. What new perspective can you gain? How can you shift your plans, tactics, or focus to be better aligned with your greater goals and vision?

See The Opportunity For Connection.

Today, each and every moment is connected. You can rack up a long, long list of every way your day “went wrong” – as if the world conspired to bring you down. You can say to yourself, “Nothing ever goes right for me.” Or you can choose a different path. You can pay closer attention to your inner monologue to see how a negative tone could be poisoning your day. You can take a moment to consider the people you are shutting out who would be there in an instant to help lift your spirits. Strive to see connections between your everyday moments.



Empowering Questions:

  • How can I maintain focus by considering different opportunities?
  • How can I prioritize the opportunities that are presented?
  • When can I best organize and schedule my day?


Lisa Morgan Mosley
Business/Corporate Coach
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12 Famous People That Persevered and Flourished Later In Life

Do you feel like it’s much too late to achieve your goals and dreams? Many of the people that we know are currently operating in their gifts and talents. It can be discouraging, frightening and dispiriting for the late bloomers among us. However the good news is, many of the most successful people you may know didn’t live their passion until much later in life.

If you think you missed the boat because you’re middle-aged, you couldn’t be more mistaken. You’re mistaken even if you’re 80.

Success often isn’t achieved until later in life:


  • Samuel L. Jackson didn’t get his first big role until the age of 43. Prior to that he was a struggling actor with little future. Currently, people all over the world know him for his acting. How many movies, TV shows, and video games has he been in since that first big role in Jungle Fever? Greater than 145+. By the way, he also appears in various commercials!
  • Susan Boyle became a famous singer at the age of 47: After struggling with a learning disability as a child, and the death of her mother she became a famous singer at the age of 47. This dream was made true on “Britain’s Got Talent.” She has been nominated for nominated 13 times for various music awards and won 7 of them.
  • Sam Walton founded Wal-Mart at the age of 44. He had been successful in the retail community earlier in his career however, noting notable. Wal-Mart went on to become one the biggest companies in the world, and Walton became one of the world’s richest.
  • Stan Lee. Known to everyone as the creator of Spiderman and the X-Men. Stan Lee didn’t experience success until the age of 39. His most widely known work did not occur until several years after that. Who says it’s too late to do something incredible with your life?


  • Ronald Reagan never held a political office until the age of 55! He became one of the most popular presidents in modern history.
  • Colonel Sanders didn’t invent his famous chicken  until he was 50. His famous chain of restaurants is still doing well today. His likeness has been used to market KFC since the business launched circa 1940.
  • Momofuku Ando created Ramen Noodles at the age of 48. Many college students depend on Ramen noodles as an inexpensive meal with staying power. How many times have you had Ramen noodles in your lifetime?


  • Charles Darwin wrote On the Origin of Species at the age of 50. No book has had a greater effect on the theory of evolution than Charles Darwin’s iconic book.
  • Taikichiro Mori became a real estate investor at the age of 55. He was a professor before that. He was the richest man in the world in 1992 with a net worth $13 billion. He inherited his first building from his father. The rest he accomplished on his own.
  • Grandma Moses started painting at the age of 78. If you have the gumption, you can still make an impact after 70. One of her paintings sold for over a million dollars.
  • ­­Laura Ingalls Wilder didn’t publish her first novel until she was 65-years old. She wrote an additional 12 novels after that. A successful television series was built around her series of books. Older children still read her books today.
  • Peter Roget created the first thesaurus when he was 73-years old. He was trained as a medical doctor but had an obsession with words, especially words that had the same meaning. He quit his medical career to focus on the creation of the first thesaurus. The most popular thesaurus in the world still bears his name.

It’s never too late to leave your mark on the world and to become the best version of yourself. Everyone was born with a unique gift to share with the world. Don’t allow your gift to die with you! Spend the later portion of your life pursuing something you love. There’s still time to do something amazing, therefore begin now and make it COUNT!

Lisa Morgan Mosley
Business/Corporate Coach
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Top 5 Reasons For Having Lack Luster Ambition

You’ve heard the excuses before!  I’m waiting for my ship to come in, I’m waiting for my kids to get older, I’m waiting for approval.. etc. What are you waiting for? You have plans and aspirations that you’ve been putting off in many cases for decades.

We’re great at putting things off and convincing ourselves that we’ll get them done someday. Well, last time I checked “someday” was not a day of the week! Eventually, we all run out of somedays and our options become fewer and less likely to materialize. If you’re not enthusiastically pursuing your dreams, believe it or not, there’s a reason. And it might not be the reason you think. Let’s take a look behind the curtain.

Most excuses are actually a form of fear camouflaged as another challenge.



Identify what’s holding you back and take action today:

1. A perceived lack of resources. Perhaps you need additional knowledge, education, money, or time. These are the most common reasons for not taking action. While the reasons may be accurate. You might not have enough time. However, it’s up to you to make the time. It’s up to you to find the money you need.

• A lack of resources can’t stop you if you’re determined. Using the lack of resources as an excuse suggests another underlying issue.

• Find a way around your lack of resources. There’s a solution available to you right now if you want to find it and if you want accomplish your dream bad enough.

2. Your belief that you’ll fail. Maybe you’re not afraid of failing, but you anticipate failure. No one would waste their time taking action if they expected a negative outcome. Use every tool at your disposal to change your belief. Try using logic or convince yourself that you’ll give it a try anyway. Meditation, self-hypnosis, and visualization are other possible options. Remember, what ever you think about you bring about!

• Get expert advice or consider changing your objective to one that’s more believable.

3. Fear. The is the most accurate answer most of the time. Doing something significant involves change, both the change that results from success and the chance necessary to create success.

• If your dream is to launch a new business, perhaps preparing a business plan that outlines a clear vision of your start-up, along with a SWOT (strength, weaknesses, opportunities, threats) analysis to help you overcome potential obstacles on your new Journey. The most effective way to combat fear is to jump in with both feet. The apprehension that results from thinking about taking the first step is more severe than the apprehension that accompanies real action. Once you get started, the fear subsides considerably.

• Fear has been around since the beginning of man. It’s not going away, so it’s important to build your ability and mental fortitude to manage it.

4. A lack of motivation. Why aren’t you motivated? Is it due to fear or something else? A little success can create motivation. Starting a diet can be challenging, but your motivation grows after you’ve successfully lost 10 pounds.

• The solution to a lack of motivation is the same as the solution to fear: take the leap. Get started and hang in there until you’ve experienced some success. At that point, you’ll find that your lack of motivation is no longer an issue. Remember, yo don’t have to be great to get started, but you do have to get started to be great!

5. The need for perfection. This could be the need to have ideal conditions before getting started or the need to accomplish your goal without experiencing any failure along the way. Perfectionism is just another manifestation of fear masquerading as a socially acceptable excuse.

• There is no failure, provided you don’t give up. Expect that things won’t work out 100% according to plan. Accept this fact and move ahead.

• Take action. Taking action is the best way to reduce your fear. You don’t need to be perfect. You only need to be “good enough.”

If you’ve been finding reasons to put off your plans to some unidentified point in the future, it’s time to examine the reasons. Fear is the biggest reason for chronic procrastination. It’s your responsibility to determine why you’ve been waiting. By finding an explanation, you can begin to take motivated action and see your dreams come true. Additionally, you can always connect with a life coach to help you to become the best version of yourself.


Lisa Morgan Mosley
Business/Corporate Coach
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Your Initial Plan For A Rewarding Career



Career goal setting is your initial plan and very first step for a rewarding and successful life. Rewarding, though subjective; depends on your definition on what rewarding may look and feel like. You may have initially thought of a goal at the start of your career and have a well-defined dream of where you’re going to precisely land.

Or, possibly, you’re already in the middle of your career, and you feel that you’re not making forward movement, or you doubt if you have selected the right career with the right organization.

Are any of these scenarios sounding recognizable to you? If so, this is a clear indication that setting a career goal with a strategic plan is in order. However before you start, be sure to outline what you want to materialize in your career. Therefore it’s critical to list all of your goals and dreams, and sketch a chart to see whether you are near or far from any of your objectives.

For some, setting career goals is no more than socially chatting about it with a few friends, for others setting career goals may look like sitting silently contemplating it, or perhaps feeling depressed and disappointed with an adult beverage. Nonetheless, the best way of creating your career goal is during your most productive hours of the day and this may differ for everyone. After all, what you are about to create is a career goal that will either outline pending catastrophe, or one that will produce endless rewards for your life.



Here are some suggestions on how you should get started.  

  1. Be clear on what you want to be, do and have:

There’s nothing more annoying than a person trying to tell you something, yet you can’t understand what they’re talking about. The same goes for your inner-self. Being indecisive is both challenging and confusing therefore; feeding this habit will only be futile to your journey of searching for career goal answers.

The more detailed you are with your plans, the better. Instead of writing down “Own a nicer car in two years”, you will find that writing “Buy a Black Tesla Model S by September 2018” is more helpful. Do this in all aspects of defining your goals and dreams. Additionally, fire the negative committee that meets in your head before criticism of your goals becomes apparent. Just proceed to write your goals down.

  1. Articulate your plan:

The more you discuss your plan, the more self-motivation becomes your friend. If you want to chat about it with friends, do so. They will be able to help you make a decision or share ideas that may help propel you forward. Just remember, that it is ultimately your decision because it is YOUR life. Don’t let others decide for you.

  1. Come up with options:

You’ve got to have an alternative route for reaching your career goal. Sometimes, the road that you’ve decided to embark on is simply impassable at this time. But this should not deter you. Instead, try to look for every possible angle to promote your next move on your career path.

The most important thing you have to consider is that the process of attaining your career goal is a journey. When you are on a journey, you are open to almost everything, every stimulus, every possibility. Finally, don’t be connected to the outcome, for the result you desire may look a bit different then what you originally envisioned.

These suggestions will positively impact and enrich your experience! You can use all the information and life lessons you experience along the way to assess and re-assess your career goals. Remember, missteps will happen however; there is something additional that would help you more in your setting a career goal; learn to love and be patient with yourself. Remember, you’ve got greatness within YOU!

Published by: Lisa Morgan Mosley

I am a collaborative, solution-focused Business/Corporate Coach. Through this approach, I provide support and practical feedback to help clients effectively address personal life challenges. I also integrate coaching techniques and helpful assignments to offer a highly-personalized program tailored to you. With compassion and understanding, I work with you to help build on your strengths and attain the personal growth you are committed to achieving.
  • Served as a Landmark Education “Self Expression and Leadership” Coach
  • Masters Degree: MAOM (Organizational Management)
  • Sales/Marketing Leader in multi-industries: Consumer Goods, Logistics, Technology, Telecom, Wireless
  • Personal Empowerment Expert
  • Professional Development Expert
  • Career Transition Expert

Challenges Inspire Determination

Challenges are part of life. They are what makes the sun so much brighter and love so intense. With the changing times and economy, being in crisis seems the norm. We have to struggle against the current not to lose our path. Spend some time brainstorming new ways to increase your earning potential, which will fill you with possibilities and renewed zest for life.

Truly, No Life Is Perfect.

Sometimes we think of celebrities as having easy lives with so much adoration, creativity, money and beauty surrounding them. But in a recent interview, Lady Gaga reminds us that no life is without challenge. She said: “I miss people. I miss… going anywhere and meeting a random person and saying, ‘Hi,’ and having a conversation about life. I love people. I’m very acutely aware that once I cross that property line, I’m not free anymore. As soon as I go out in the world, I belong, in a way, to everyone else.” She adds: “I said to myself, ‘Well, if I can’t be free out there, I’ll be free in here,’” pointing to her heart.

Bring Your Unique Set of Skills To Meet The Challenge.

What skills can you use to craftily maintain relationships, even during the tough times? Our family members and loved ones deserve our attention. Even when we feel burdened or overwhelmed, we have something to offer others.

A Mature Outlook Toward Life Makes Challenges Easier.

During conflict, focus on the positive process of engagement and collaboration toward common goals. Set aside your pride, so you don’t become unfair to anyone. Avoid accusations, name-calling and statements that begin with “you always” or “you never.” When the other person crosses a line, make it easy for the other person to back down with grace. Look beyond the surface-level issue to what a person is really needing and what deeper conflicts exist.

Choose To stand strong — Even when all the odds are Stacked against You.

Meeting work deadlines and the expectations of others can be tough. But do not let the challenge deter you from working as hard as you can and finding pride in the process of moving, with purpose, toward your goals. It takes a lot of bravery to accept the challenges in life and cross the rough patches. Give yourself credit for working your way through whatever is on your plate.


Empowering Questions

  1. If I cannot find a way to face a challenge, how can I persuade myself?
  2. How can I gather the power to face a terrifying situation?
  3. How can I handle the difficulties in life by building perseverance?



Lisa Morgan Mosley
Business/Corporate Coach
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Changing Seasons Remind Me to Recalibrate My Success Strategies

We all know that change is constant. Every single change in our lives compels us to handle subsequent situations differently. Weather these seasonal shifts to uncover inspiration. Humans are the most adaptable creatures on the planet. A new life awaits, but it can be every bit as fulfilling as the reality you’ve grown accustomed to.

Flexibility Breeds Success.

You win in all situations when you adapt to change, as required. Remain ready to analyze and delve down new paths. It’s wise to have goals for each day, but they cannot be set in stone. Keep yourself open to opportunities and chances that come your way. Often it is the unexpected that drives sudden leaps forward in our psyches and in our lives.

When One Door Closes, Another Opens.

When one door closes, do not look at it so longingly that you miss the door that has been opened for you. Just as the seasons keep changing, each season holds its own set of treasures. Each cycle brings a change in the environment and renewed hope.


Empowering Questions

  1. Does focusing on my environment impart any wisdom to me?
  2. When faced with the predictable, is it simple to change my plan of action?
  3. What is the right time to conform a strategy?



Lisa Morgan Mosley
Business/Corporate Coach
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