The Fortune Is In The Follow-up

Whether you believe you’re a consummate introvert or a career extrovert, there is room for vast improvement to selling your product, service, and more importantly selling yourself!


As a Business Coach, I hear varied reasons from established business owners and sales professionals why they struggle to deliver their sales objectives or desired revenue goals.

Do any of these explanations sound familiar?

  • Don’t want to sound pushy
  • Uncomfortable asking for the sale
  • The fear of rejection
  • Not confident with product/service
  • The customer never returned my email
  • Competing priorities/procrastination

Disempowering thoughts that can derail “YOU” along with your desired goals. Albeit there may be several reasons for misplaced revenue targets that may sound plausible, just know you own your results…yep, all of it!

Now, let’s take a minute and analyze what’s real for you. Is your current revenue outcome based on low skill or no will? Ask yourself; do I possess strategic selling skills? Do I have the will to sell? Or, do I flat-out just doubt myself? The answer may be one or a combination of all three. Good News, having disempowering thoughts is managed with conversation and conversion. This dialog sparks your self-awareness and shifts your thoughts thus shifting your desired outcome.

Consider the opportunities you may be leaving on the table. Robert Clay shares the following statics that may strengthen your determination. Here is a massive secret

to closing business! Here is a fact I will bet you didn’t know. On average it takes 8 to 10 productive customer contacts to close one deal?

  • 92% of salespeople give up after four rejections
  • 44% of salespeople give up after the first rejection (almost half)
  • 22% of salespeople give up after the second rejection
  • 14% of salespeople give up after the third refusal
  • 12% of salespeople give up after the fourth rejection
  • And Finally, 8% of sellers get 80% of the sales (because they continue to follow-up)

“Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.” – Thomas Edison

The lesson is clear; The Fortune is in the Follow-up! So, after an honest self-assessment of where your challenges exist, (skill, will, or doubt) consider how your life could change by positively impacting your revenue attainment by 20% or more. Note: if you are an established business owner, success may mean retooling your sales team. Retooling may include:

  • Hire people that are motivated and hungry to shine and earn
  • Understand what motivates each team member
  • Train and develop with assurance
  • Recognition is the best form of encouragement
  • Give them goals along with stretch goals for a bonus
  • And, hold yourself and your team accountable
  • Celebrate the wins and review missed opportunities
  • Get out of the way

“Teamwork makes the dream work, but the vision becomes a nightmare when the leader has a big dream and a bad team.” – John C Maxwell

A bit about encouraging teams:

Team members like to know that they are depended upon to achieve daily goals. Include them in the goal-setting process and why it’s essential to the organization. Make sure your team members are updated on their competitors to become highly skilled as the “specialist” or “expert” in their field. Rotate or assign a key team member to review the daily sales statics and have them announce the top achievers. This effort establishes trust, improves growth and development, and reduces churn!


Finally, don’t underestimate the value of a Coach. If you are grappling with your established business and laboring with lackluster sales, perhaps you should consider working with a Professional Business Growth Coach. This partnership will empower your professional growth, those of your team, while positively impacting your revenues by 20% or more.

Author: Lisa Morgan Mosley is a Certified Business Growth Coach practicing in the United States and Canada.

Be Impeccable With Your Word

As a Business Coach, I can’t express enough of how important it is to be a person of your word. If you are in business, a business owner, or a sales professional there is nothing more disappointing to a customer other than to have a promise broken and wasted their time.

What is the outlier or cause for frustrating potential clients and disempowering yourself? Consider that you may not be following through with your commitments and promises to clients.


Here’s a short list of the main issues that turn off “potential” clients:

  • Never returned my call
  • Extremely unorganized
  • Very late to our initial meeting
  • Did not provide the proposal when promised
  • Did not listen to my core concerns
  • Over promised and under delivered

“How you do anything is how you do everything.” – T. Harv Eker

In other words, if you rarely arrive on time for work, it’s likely that you will show-up late to your customer meetings.

Another example, if you always miss deadlines, or wait until the last minute to complete projects and action items, it’s very likely that you will not provide answers to client questions, or meet your proposal commitments when promised.

I think you get the point! What is holding you back from being your best and proficient with your connections?

“With organization comes empowerment.” – Lynda Peterson

The first suggestion is to become impeccably organized. With all the appointment apps and software literally at your fingertips, get acquainted with one product and master using it. I happen to use the calendar app on my iPhone and for client appointments.

‘Organizing is what you do before you do something so that when you do it, it is not all mixed up.” – A.A. Milne

A bit about strategic meetings:

Nothing replaces on-site meetings with customers as you get to know and understand them better. This visit may also allow you to see what priorities the client is whiteboarding and focused on. This scenario is also ideal for spontaneous fact-finding while potentially making new contacts to decision makers and stakeholders. Basic phone calls and emails will not be as organic.

Although when on-site meetings are prohibitive or inconvenient, there are other solutions for a timely information gathering conferencing session.

Additionally, with all the technology advancements and tools (,,, etc.) in the video conferencing arena, connecting to your clients couldn’t have been easier. Just, make sure you have an agenda that you share with your client before your scheduled meeting. Thus, giving your customer time to prep and provide answers to your questions. It’s also critical to stick to the scheduled “end of session” time as this action demonstrates that you respect your customer’s time.


Finally, never underestimate the value of a Coach. If you are struggling in business sales connections and turning off potential clients due to disorganization, perhaps you should consider working with a Professional Business Growth Coach. This partnership will empower your professional growth, those of your team, while positively impacting your revenues by 20% or more.


Author: Lisa Morgan Mosley is a Certified Business Growth Coach practicing in the United States and Canada.

It’s Not What You Say, It’s How You Say It

Have you ever heard, “It’s not what you say, it’s how you say it.” This statement is untrue. In fact, it’s both! Delivering a powerful message is a unique blend of what you are communicating along with the tone and finesse of your delivery. If not done with precision you will lose your audience… period.


As a Business Coach, Leader, and Speaker I’ve had the pleasure of delivering many powerful and engaging presentations that improved with practice. However, I have also been a disheartened audience member. Many times, I have left a meeting or presentation researching how to unpack the unclear message provided by an unprepared speaker. Yes, it happens!

Before we venture down the yellow brick road of presentation prep, it’s important to assess exactly where you are NOW with “how” you speak. Furthermore, most people write exactly how they speak, so perhaps you should start there. Speaking well is a skill that is vital to Business owners, Leaders, and Salespeople. Poor speaking habits can impact your credibility in your community, and it’s paramount in the delivery of compelling presentations.

“If you can’t communicate and talk to other people and get across your ideas, you’re giving up your potential.” – Warren Buffet

Good news, speaking proficiencies can be improved. Here are a few tips to get started:

  • Are you an optimist? (Ask for honest feedback without becoming defensive)
  • Speak in tendencies of the cup being half-full vs. half-empty
  • Speak clearly and annunciate your words
  • Speak with inflection
  • Expand your vocabulary daily
  • Slow down to improve the clarity of your thoughts
  • Use relevant examples or tell a story to make your point
  • Review all written documents for tone and grammatical errors before sending

As a professional becoming self-aware of your strengths and areas of opportunity is fundamental to your growth and development. After you begin to notice your improvement in several of the suggested speaking proficiency tips, it’s time to schedule and prepare for an internal or external presentation.


Now we are venturing down the yellow brick road to delivering presentations. Here are several points to get you well on your way to creating a powerful message.

  1. Preparation:
  • Schedule the presentation to give you enough time to formulate your talking points, strategy, tactics, or analytics to include.
  • What’s your time limit?
  • Who is your audience? Know your audience.
  • Interview and question several attendees to gauge interest and any pain points.
  • Prep your personal story, tone, humor, and speed of your delivery.
  • Are you scheduling a Q & A session before you close your session?

   2.  Critical Questions to Answer:

  • What is the point I want to make?
  • Is my point clear?
  • Will I be engaging?
  • Is my personal story nailing the point?
  • What will influence the audience?
  • Is my delivery the best it can be?
  • What is the “Call to Action” for the audience when I’m finished?

Answers to these questions will strengthen your performance and make it great. Your objective is to deliver the message in such a powerful way the audience is inspired to take action.


Finally, never undervalue the significance of a Coach. If you are struggling to deliver powerful messages in your business, perhaps you should consider working with a Professional Business Growth Coach. This partnership will empower your professional growth, and those of your team.

Author: Lisa Morgan Mosley is a Certified Business Growth Coach practicing in the United States and Canada.




July 30, 2017


ATLANTA, GA, July 30, 2017– Seasoned business leader Lisa Morgan Mosley has announced the release date for her new self-help and personal growth book titled ‘Expressions of Empowerment: An Introspective Guide for Personal and Professional Success (Volume I).’ The book will be released on August 30th and will be available for sale on Amazon. With decades of experience in the corporate world, Lisa is known in the industry as an innate sales strategist that capitalizes on company’s objectives, and this book is a reflection of her lifetime of engaging personal and professional experiences.

“Empowerment is a key to success, and this book is my effort to share insights of professional and personal success,” said Lisa Morgan Mosley, the Author of this inspiring book. “This is the first volume and I look forward to future stories of enlightenment with additional volumes to follow,” she added.

This book by Lisa is all about positivity and self-development to meet professional and personal goals in life. According to the reviews, the author has candidly shared her experience to fight negativity and hurdles through a positive sense of growth with motivation. Lisa’s background clearly demonstrates that she is an experienced leader in multiple disciplines and a talented motivator and mentor who receives high praise from clients and peers alike for her teaching skills.

About Lisa Morgan Mosley

Lisa is a renowned American Business and Career Growth Coach with over 25 years of experience and a Master’s Degree in Organizational Management. She is the Founder of 212 Degrees Coaching Services and an effective leader in such companies as Apple, AT&T, and FedEx. Lisa also developed curriculum and taught Sales and Marketing Research at Gwinnett Technical College. She is a graduate of The Coach Training Academy and credentialed through the Certified Coaches Alliance (CCA), a member of the International Coach Federation (ICF), and also a member of the National Association of Professional Women (NAPW).

To preorder your copy on Amazon, please visit:

If you would like to schedule an author reading, book signing or learn more information about 212 Degrees Coaching Services, please contact Lisa Morgan Mosley at 404-625-0700 or email at #booklaunch, #newbook, #amazonbestseller

Welcome Feedback vs. Taking a Defensive Position When Offered

So you were told that feedback is vital for your growth and development, although many times when you hear feedback it derails you and leaves you feeling defensive. It needs to be noted that how you receive feedback along with who is providing it has a great deal to do with how you unpack what is actually being said. Right?

The good news is, defensive mechanisms are a learned behavior that you can train yourself to overcome. The next time you feel like you’re under attack, keep these points in mind.

“If you don’t like something, change it. If you can’t change it, change your attitude.”

Maya Angelou


Accepting Feedback – Understanding Your Derailers

  1. Examine your past. Feeling like your being judged unfairly can reveal unresolved issues from earlier years. Ask yourself if you’re responding to the immediate situation or still caught up in trying to justify yourself to a parent or ex-spouse.

  2. Consider the source. Maybe you’re okay with feedback in general, unless it comes from a stranger or someone you don’t get along with. Keep in mind that strangers and adversaries may bring up valuable information your loved ones tiptoe around.

  3. Keep it private. It’s more uncomfortable being lectured in front of an audience. Let others know that you’d appreciate talking one-on-one.
  4. Reframe conflicts. Airing grievances has its upside. You bring disagreements out into the open where they can be resolved instead of festering into something worse. Plus, the process of collaborating on solutions tends to deepen the connection between colleagues, friends, and family.

  5. Shift your mindset. Look at feedback as an opportunity to grow instead of a sign you flunked some big test. You’ll feel empowered rather than threatened.

  6. Affirm your value. Shore up your self-esteem so you’re ready for your next performance review or family meeting. Remembering your accomplishments, as a top salesperson or gourmet cook will give you the confidence you need to brush up in a few more areas.

Accepting Feedback – Working on Communication Skills 

  1. Slow down. Pausing for a deep breath will give you time to calm down and hear what’s being said. That way you can decide how to respond instead of automatically shutting down or lashing out.
  2. Listen to your body. If being defensive has become a habit, you may need to watch closely to notice the symptoms. Check whether your pulse is racing or your jaw is clenched.
  3. Face your feelings. It can be hard to look at ourselves honestly and navigate a sensitive conversation. Acknowledging that you’re stressed or uncomfortable makes it easier to deal with your emotions.

  4. Avoid retaliation. Your first impulse may be to strike back by pointing out the flaws in others. If you resist that temptation, you’re more likely to have a productive discussion.

  5. Offer validation. Let others know that you respect their opinions and want to understand their point of view. Repeat back what you heard in your own words. It will give you time to think and show that you’re sincere about collaborating on solutions.

  6. Search for truth. Sometimes feedback is off base and delivered without much skill or good intentions. Before you dismiss it entirely, remember that there may still be some valid insights buried in there. Think it over or ask someone you trust to help you sort it out.

  7. Suggest alternatives. Receiving feedback skillfully doesn’t always mean acting upon it. That decision is up to you. You may want to explain your position and express your willingness to work things out some other way.

Constructive feedback helps you to enjoy more happiness and success. Being open to comments and criticism will strengthen your relationships and put you on the path to achieving your potential.



Lisa Morgan Mosley
Business Growth Coach
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Project Positive Energy Onto Others


What you achieve in life is a direct payback of what you give. Projecting positivity to others is like a boomerang that will always return to its master sooner or later. Make it known that you are an encourager who provides a shot of confidence to anyone who needs it. Consider it a blessing to be gifted with the ability to share a positive outlook that helps others grow stronger.

“We can’t help everyone, but everyone can help someone.” – Ronald Reagan

Do not bury your head in the sand. Extend help to all loved ones you see in conflict. Offer assistance to change their disagreements for the better. Act as a mediator to alter the mind-set of parties bogged down by disagreement. Remind others how they used to love each other. Show them how to reduce anger and open their hearts to constructive resolutions. Look for little ways to lend a helping hand. Instead of telling others how it should be, ask what role you could play in supporting others who are in crisis. Perhaps you could run a few errands, cook a meal, do a little research, or simply lend an ear.

“We can complain because rose bushes have thorns, or rejoice because thorn bushes have roses.” – Abraham Lincoln

We have a moral obligation to do our best in equipping our children with the positive outlook necessary to succeed in life. Children, in particular, can fall prey to negative attitudes. They are just learning to cultivate their talents and do not yet fully appreciate the concept of delayed gratification. We can encourage our children to develop a positive attitude, often, just by spending quality time with them. Let the feeling of a truly wonderful day surrounded by loving family members envelope your children. At the end of the day, talk about some of the moments you most enjoyed together. Help your child become more self-aware by inviting them to discuss their feelings, sensations, and body processes. Nurture a culture of gratitude. Gently prod your child to try again, break down complex tasks, or look at a problem from a different perspective. Model calm responses yourself. Good eye contact and a warm tone can go a long way. Choose your words carefully. Instead of saying “no” all the time, try to reframe your response in a positive manner or ask a thought-provoking query.

“I am too positive to be doubtful, too optimistic to be fearful, and too determined to be defeated.” -Unknown

Set an example of positivity and productivity in your workplace that motivates others to give their all and hit their targets. Smile, laugh, and joke more often. Take a deep breath and take a walk when the task gets stressful. Show gratitude by thanking others for their contributions. Find freedom from “The Overwhelm” by saying “no” to what you don’t want and “yes” to what you need. Make room in each day for yourself and for fun to have greater freedom over your time.

Empowering Questions:

  1. What can I do to encourage people who doubt themselves?
  2. How can I reassure myself when I feel disappointed?
  3. How can I share my positive energy with others?



Lisa Morgan Mosley
Business/Corporate Coach
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Press Your Power Button”ON” … and Take Action

Execute the ideas in your mind and rely on your heart to take bold, decisive action. Hold yourself liable for taking up activities you can commit to and living each moment to the fullest. Tell others about your plans so you are more likely to adhere to them.

Do not believe in rehearsing the past or in anticipating the future. Live Today.

Review your skills and accomplishments, but do not get stuck replaying scenes of adverse events from your past. Accept that you made the right decision, given the information you had at the time, but you are prepared to make better decisions today. Assure yourself that you can tackle challenges and manage all hardships through determination and a focus on clear, positive thinking. Do not fritter away your days endlessly refining your dreams for a set of perfect conditions. Instead, breathe life into them here, NOW. Life is imperfect, we are all imperfect, and each choice is imperfect.

“If you call yourself a leader, then you have to be decisive. If you’re decisive, then you have the chance to be a leader. These are two sides to the same coin.”

– Narendra Modi

There are nine practices you can adopt today to become more decisive and avoid procrastination:

  • Meditate – Give your mind a break to stop fear from snowballing.
  • Understand your fears – Write down what scares you and ponder how you can work past fear.
  • View failure as a stepping-stone – See failure as a form of feedback, not a dead-end.
  • Love learning – Accept that no one can know it all. Read, think, and talk about what you’re doing.
  • Meet fears head-on – Do what you are most afraid to do in one courageous leap. The rest is gravy.
  • Erase expectations – Goals are good, but enjoy the process rather than focusing on end rewards.
  • Resist distractions – Instant gratification, like logging onto social media, is not truly worthwhile.
  • Set small goals – Just get moving; start chipping away. You’ll gain momentum to keep going.
  • Focus on your task – There is just one step: what you are working on right here, right now.

Do not wait for the conditions to change for making a start.

Imagine if ships only sailed and airplanes only flew if the skies were blue and the winds minimal. The reality is – you can still get ahead if the skies are gray and precipitation is falling. Break down projects for easy execution. Each victory will encourage you to aspire higher. Appreciate your efforts and all that you have learned thus so far. We all stumble, but the strong do not take failures or embarrassments to heart. They get up, brush off, and move on. So can you! Take responsibility for your own happiness and success.

Empowering questions:

  1. How do I overcome my fears to take action?
  2. How do I become a doer, rather than a thinker?
  3. What one practice can I implement today to make me more productive tomorrow?


Lisa Morgan Mosley
Business/Corporate Coach
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Recognize And Analyze Complex Patterns

Of all the mental skills, pattern recognition is believed to be most linked to general intelligence. People who recognize patterns know how to discern order from chaos. Patterns can be discovered in art, symbols, numbers, words, ideas, number, routines, and nature. Complex patterns give you a more thoughtful approach to deciphering the world. Critical analytic skills can help you at work, in personal relationships, and in general problem-solving. You develop the mathematical learning and social development centers in the brain when you practice pattern recognition. You have the ability to comprehend how complex patterns work to think more critically and move confidently in your environment.

Analyzing complex patterns is a developing skill

There are many ways to strengthen your pattern recognition and learning agility skills.  Researchers have found that children who participate in art, dance, music, martial arts, and team sports are better at pattern recognition. Students who took piano lessons, in particular, scored 34% higher than their peers after six months. You can also study disciplines like architecture, computer science, mathematics, or psychology. There are a number of smart phone apps to build this skill, including IQ Test FREE, Left vs. Right, and Chess Tactics.

Recognize Negative Relationship Patterns and Break free.

According to Dr. Kristin Davin Psy.D., there are several patterns beyond the typical infidelity, addiction, and poor communication that are toxic to a romantic relationship:

  • Communicating through text and burying one’s face in technology during conversations
  • Lack of common courtesy by making unilateral decisions or failing to tell whereabouts
  • Speaking negatively about a partner in the company of others or joking in a hurtful manner
  • Failure to let the small slights go, bringing up the past, and focusing on all the negatives
  • Not thanking a partner for doing chores, running errands, cooking, or other small things

Appreciate the role patterns play in your life

Patterns make life more intriguing. Having the power to understand patterns helps you predict behavior, make more informed decisions, and derive more interest in life. Read deeper meaning in patterns that you see by using your knowledge and creativity. Use pattern recognition for good — to create better relationships, develop positive profiles of people, and appreciate beauty in the world.



Empowering Questions:

  1. How do I develop my skills in deciphering complex patterns?
  2. What other roles do complex patterns play?
  3. How do I instill the knowledge of reading complex patterns in others?



Lisa Morgan Mosley
Business/Corporate Coach
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Consider Opposing Viewpoints

Life is beautiful in all the ways one can live or perceive it. Grasp each opportunity for understanding from the viewpoint of others. Open yourself to learning new ideas and living a more creative life. Enrich yourself with friends from diverse backgrounds. Choose to interact with them closely, reveling in the ways they challenge your traditional thought processes. Focus on listening to their views, rather than merely waiting to express your own. Find motivation in reaching new conclusions by giving their perceptions some thought.

“When you judge others, you do not define them; you define yourself.”

– Earl Nightingale

What type of person do you want to be – the one alone, gossiping in the corner… or the one who builds bridges between people, embodying kindness, fairness, and inclusiveness? Before you speak out against another, put yourself in that person’s shoes to imagine how you would react if someone said that same comment about you. How would you feel to know your words have made another person sob, flush with embarrassment, or feel less of him or herself? Ask God to help in giving you pause before you speak, and compassion rather than criticism.

“Judge tenderly, if you must. There is usually a side you have not heard, a story you know nothing about, and a battle waged that you are not having to fight.”

– Traci Lea LaRussa

Strive to become less judgmental. There are hidden stories behind everyone’s words and actions. You are unqualified in drawing conclusions about the choices another person makes. Exposing yourself to diverse cultural backgrounds will help you appreciate diversity, as well as remain sensitive to others.

Enjoy the winding path of learning more than the short-term gratification of being right.

It may come natural for you to interrupt and argue, especially if you are focused on gamesmanship and instant gratification. Yet, you are only artificially inflating yourself with stolen energy from those who are humbled into silence by your aggression. Instead, quietly consider the viewpoints of others. Ask questions to learn more as this help you identify with others. Seek out new experiences and alternate views to focus on the process of learning, which will bring you greater rewards in the long run.



Empowering Questions:

  1. How can I motivate my peers to feel at ease while relating to me?
  2. How can I show people that I am open to their viewpoints?
  3. What behavior of mine turns others away?



Lisa Morgan Mosley
Business/Corporate Coach
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Good Health Is The Best Ingredient For Success

Health encompasses mental, physical and spiritual aspects. For your life to be ideal, you need a good measure of health in every aspect. A healthy condition can be acquired by striking a balance between exercise, rest, a proper diet, and meditation. This gives you a better chance at tackling challenges in life.

“Most People Have no idea how good their body is designed to feel.” – Kevin Trudeau

Both physical and mental health allow you to survive intense competition and stay on course. If you are healthy, there is no reason to stop pursuing your goals and dreams. Try to pack in as much activity while you are relatively young and healthy.

Mental strength tests your resolve to stay the course.

Positive affirmations are the best technique to improve your mental health. At the start of each day, look yourself in the mirror and assure yourself: I am strong. I am capable. I can tackle any difficulty life throws my way. Make it a point to spend 5-10 minutes each morning reciting a few affirmations that you can come back to throughout the day when the going gets tough. Eventually, thoughts become reality, so choose your thoughts carefully, and make them positive.

“Health is the first and greatest of all blessings.” – Lord Chesterfield

Good health by itself is a great blessing in life. If you are fortunate enough to feel well most days, you should not take this wonderful achievement for granted. Some days you may need to stop what you are doing and remember: I woke up. I am healthy. It has been a blessed day. If there was nothing else good that happened today, at least take a moment to be gracious for your good health.


Empowering questions:

  1. How to exercise better health at work and at home?
  2. What are some of my daily activities that can negatively affect my health?
  3. How do I determine the breaking point of my mind and body?




Lisa Morgan Mosley
Business/Corporate Coach
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